Term & Conditions

Purchase and Payment Terms

• You can purchase products on our website, Erivista.com, by following the instructions provided on our website.
• You are responsible for ensuring that your payment information is accurate and up to date.
• We reserve the right to refuse or cancel any order at any time for any reason.
• We will confirm your order by email, and this confirmation email will constitute acceptance of your order.
• We will charge your payment method for the total amount of your order, including any applicable taxes, fees, and shipping charges, at the time of purchase.
• We reserve the right to change our prices and payment terms at any time without notice.
• If you miss or do not make a payment, we reserve the right to charge late fees or cancel your order.
• We accept payments in the currency we specify.
• We reserve the right to refuse or cancel any order from a customer who has previously breached these terms and conditions or who has a history of disputing charges or failing to pay for products.

Product Information and Availability

• We make every effort to ensure that the information provided on our website about our products is accurate and up to date.
• However, we cannot guarantee that all product information is accurate, complete, or current at all times.
• We reserve the right to change or discontinue any product at any time without notice.
• We will use reasonable efforts to notify you if a product you have ordered is no longer available, and we will provide you with the option to cancel your order or select a substitute product.
• We will not be liable to you for any damages, including but not limited to direct, indirect, incidental, special, consequential, or exemplary damages, arising out of or in connection with any inaccuracies or errors in the product information on our website.

Return and Refund Policy

• If you are not satisfied with your purchase, you can return it to us within 30 days of receiving it for a refund or exchange.
• The product must be in its original condition, with all original packaging and accessories.
• We will not accept returns of perishable goods or custom-made products.
• We reserve the right to refuse a return or refund for any reason.
• If you received a damaged, defective, or incorrect product, please contact us immediately, and we will work with you to resolve the issue.
• If you return a product for a refund, we will refund the purchase price of the product, minus any shipping and handling fees.
• If you return a product for an exchange, you will be responsible for paying any difference in price between the original product and the replacement product.
• All returns must be shipped to our designated return address, and you will be responsible for paying any shipping and handling fees associated with the return.
• We recommend using a trackable shipping method and obtaining proof of delivery.
• We will process your return or refund within 30 days of receiving the returned product.

Shipping and Delivery Terms

• We ship quality products at the most affordable price from international partners to Eritrea.
• Shipping costs and delivery times vary depending on the product and your location.
• We will provide you with an estimated delivery date for your order, but we cannot guarantee delivery on a specific date.
• We are not responsible for delays in delivery caused by customs, weather, or other factors beyond our control.
• Title and risk of loss for the products transfer to you as soon as the product is delivered to the first carrier.
• Products may be subject to taxes, customs duties, and fees charged by the authorities of the country of importation.
• You are responsible for paying all import fees, and we will estimate the import fees (if any) and collect a deposit from you at checkout.
• You are the person responsible for the import clearance of products shipped outside of Eritrea unless the laws of the country of importation require that someone else serves as the importer of record.
• We will designate a carrier to postal, and tax authorities, to clear your products, to process and pay on your behalf any Import Fees charged for your products, and to process any amendments, invalidations, duty refunds or remissions related to the importation of your products.
• We will not be liable to you for any damages, including but not limited to direct, indirect, incidental, special, consequential, or exemplary damages, arising out of or in connection with any delays in delivery or any customs, taxes, or fees associated with the importation of your products.

User-Generated Contributions

• If you contribute content to our website, such as reviews or comments, you grant us a perpetual, irrevocable, non-exclusive, royalty-free, and worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.
• You are responsible for ensuring that your contributions do not violate any laws or regulations or the rights of any third party.
• We reserve the right to remove any content that we determine, in our sole discretion, to be offensive, harmful, or inappropriate.
• We are not responsible for any content contributed by users of our website.

Intellectual Property Rights

• Our website and all content, including but not limited to text, images, logos, and software, are owned by us or our licensors and are protected by intellectual property laws.
• You may not use our intellectual property without our express written permission.
• You may not copy, modify, distribute, or create derivative works from any content on our website without our express written permission.

Disclaimer of Warranties

• Our website and products are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not guarantee that our website or products will be uninterrupted, error-free, or secure.
• We do not guarantee that any content on our website is accurate, complete, or current.
• We do not guarantee that any products you purchase from us will meet your expectations or needs.
• We do not guarantee that any products you purchase from us will be free from defects or errors.
• We do not guarantee that any products you purchase from us will be compatible with your equipment or software.
• We do not guarantee that any products you purchase from us will be delivered on a specific date.
• We do not guarantee that any products you purchase from us will be free from taxes, customs duties, or fees associated with the importation of your products.

Limitation of Liability

• We will not be liable to you for any damages, including but not limited to direct, indirect, incidental, special, consequential, or exemplary damages, arising out of or in connection with your use of our website or any products you purchase from us.
• Our liability to you is limited to the amount you paid for the product that caused the damage.

Indemnification

• You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our website or any products you purchase from us.

Termination

• We reserve the right to terminate or suspend your access to our website and your account with us at any time, without notice, for any reason.
• We will not be liable to you for any damages, including but not limited to direct, indirect, incidental, special, consequential, or exemplary damages, arising out of or in connection with the termination or suspension of your access to our website or your account with us.
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• Dispute Resolution

• Any disputes arising out of or in connection with these terms and conditions will be resolved through binding arbitration in accordance with the rules of the Eritrea Arbitration Centre.
• The place of arbitration will be Eritrea, and the language of the arbitration will be Tigrinya.

Entire Agreement

• These terms and conditions constitute the entire agreement between you and us regarding your use of our website and your purchase of products from us.
• Any prior agreements, representations, or statements are superseded by these terms and conditions.

Waiver

• Our failure to enforce any provision of these terms and conditions does not constitute a waiver of that provision or of any other provision.

Severability

• If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Notices

• All notices required or permitted under these terms and conditions will be in writing and sent to the email address provided by you during the registration process or to the mailing address provided by you in your account information.
• Notices sent to us should be sent to Erivista.com or Erivista, with a copy to our legal department at info@erivista.com.

Changes to Terms and Conditions

• We reserve the right to change these terms and conditions at any time without notice.
• The revised terms and conditions will be effective immediately upon posting on our website.
• Your continued use of our website and your purchase of products from us after the posting of revised terms and conditions constitutes your acceptance of the revised terms and conditions.