Shipping Policy

At Erivista, we are committed to safely transporting quality products at the most affordable prices from international partners to Eritrea. We offer two shipping options: by sea and by air.

  • Shipping by Sea
    • Shipping by sea can take from 25-45 days from Dubai to Massawa Port, depending on many factors such as weather conditions, and unexpected events.
    • Once shipment has arrived at Massawa port, it make take from 7 days up to 2 month to be cleared, exact estimate of delivery date depends on the customs in Eritrea.
    • We are not responsible for delays in delivery caused by customs, weather, or other factors beyond our control.
    • Title and risk of loss for the products transfer to you as soon as the product is delivered to the first carrier outside of the country of origin.
    • Products shipped by sea may be subject to taxes, customs duties, and fees charged by the authorities of the country of importation.
    • You are the person responsible for the import clearance of products shipped outside of Eritrea unless the laws of the country of importation require that someone else serves as the importer of record.
    • We will designate a carrier to postal, and tax authorities, to clear your products, to process and pay on your behalf any Import Fees charged for your products, and to process any amendments, invalidations, duty refunds or remissions related to the importation of your products.
    • We will not be liable to you for any damages, including but not limited to direct, indirect, incidental, special, consequential, or exemplary damages, arising out of or in connection with any delays in delivery or any customs, taxes, or fees associated with the importation of your products.
    Shipping by Air
    • Shipping by air can take from 7-15 days from Dubai to Asmara international Airport, depending on many factors such as weather conditions, and unexpected events.
    • We will provide you with an estimated delivery date for your order, but we cannot guarantee delivery on a specific date.
    • We are not responsible for delays in delivery caused by customs, weather, or other factors beyond our control.
    • Title and risk of loss for the products transfer to you as soon as the product is delivered to the first carrier outside of the country of origin.
    • Products shipped by air may be subject to taxes, customs duties, and fees charged by the authorities of the country of importation.
    • You are the person responsible for the import clearance of products shipped outside of Eritrea unless the laws of the country of importation require that someone else serves as the importer of record.
    • We will designate a carrier to postal, and tax authorities, to clear your products, to process and pay on your behalf any Import Fees charged for your products, and to process any amendments, invalidations, duty refunds or remissions related to the importation of your products.
    • We will not be liable to you for any damages, including but not limited to direct, indirect, incidental, special, consequential, or exemplary damages, arising out of or in connection with any delays in delivery or any customs, taxes, or fees associated with the importation of your products.
    Responsibilities
    • It is your responsibility to ensure that the phone and name of the receiver are correct.
    • We will not be liable for any delays or issues that arise due to incorrect information provided by you.
    • It is also your responsibility to ensure that you provide us with correct contact information of the buyer and the receiver in eritrea.
    • We will not be liable for any delays or issues that arise due to incorrect contact information provided by you.
    Contact UsChanges to Shipping Policy
    • We reserve the right to change this Shipping Policy at any time without notice.
    • Your continued use of our website and your purchase of products from us after the posting of revised Shipping Policy constitutes your acceptance of the revised Shipping Policy.