Frequently Asked Questions

Using Erivista is very straightforward, similar to shopping on Amazon. The key difference is that you’re buying items to be shipped to your family or friends in Eritrea, rather than your own address.  Here you can buy the products online from our store in Dubai. Most of our clients are from USA, CANADA and Europe. 

Once you place an order we will ship it to Asmara and then home deliver your order to your families address.

Regarding Address as long as they live in Asmara we will call and get the exact address from them for delivery.

Once deliver is completed we will send you an email to let you know the item has been delivered.

There are three main advantages to using Erivista:

  1. It’s much faster and more convenient – you can complete your entire order online in minutes, without having to physically gather and pack the items yourself.
  2. It’s more affordable, especially if you’re shipping from North America or Europe. Prices are lower in Dubai, and we work hard to keep our rates competitive.
  3. Shipping directly from Dubai to Eritrea is quicker than sending from further away.

Our store is conveniently located in Dubai, UAE. This means:

  • Faster shipping: Since Dubai is closer to Eritrea, you can expect your shipments to arrive quicker.
  • Competitive pricing: Dubai’s lower taxes allow us to offer you products at more affordable prices.

 

Our rates are as follows:

  • Express light items under-20kg: $10-12 per kg and the minimum weight is 1kg.
  • Air cargo: $3.2 – 4.5 $ per kg and the minimum weight . 
  • Sea cargo: $0.5 -0.8 per kg and the minimum weight.
    Those rates do fluctuate and there are also minimum weights and other small processing fees to consider. You can see the exact costs during the checkout page.

Currently, Erivista only delivers to Eritrea, but buyers can be located anywhere around the world. The shipment will be sent to their families and friends in Eritrea.

Yes, many of our clients live abroad, such as in the USA, Canada, and Europe. We receive their orders and their relatives shipping addresses in Eritrea and then we process and ship their orders accordingly.

Unfortunately, delivery is currently available only within Asmara due to transportation limitations. We are working to expand our delivery network in the future.

We will deliver and install everything, as it is a full service product. So there will be no additional charges.
Usually takes about 10-12 days. But for some rare cases it might take few days more incase of bad weather or public holidays.
Absolutely. At Erivista, our top priority is providing our customers with genuine, premium-quality products and brands. We care more about building a base of satisfied, repeat customers than making quick profits. You can trust that everything in our store meets the highest standards – we don’t stock any cheap or low-quality items.

Yes, all orders will be delivered to their Home within Asmara.

We accept all major credit and debit cards, including Mastercard, as well as PayPal. The prices are listed in USD, but you can pay in any currency – the payment processor will handle the conversion.